Privacy Policy

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide

When you use HoloSync, you may provide:

Account Information

• Name
• Username
• Email address
• Password
• Phone number
• Profile details (bio, profile image, preferences, etc.)

Identity Verification Information

(when required for trust, safety, or Trustap requirements)

• Government-issued ID
• Date of birth
• Address
• Selfie or biometric verification images
• Social media handle confirmation

Transaction Information

• Items bought or sold
• Payment methods
• Shipping details
• Transaction history
• Messaging related to transactions

Communication Content

• Messages sent between users
• Messages sent to support
• Escalations, reports, or disputes

We do not read personal messages for marketing purposes, but we may access them when required for:

• fraud prevention
• dispute resolution
• violations of our Terms

1.2 Information We Collect Automatically

When you access the site, we may automatically collect:

Usage Data

• Pages visited
• Clicks and interactions
• Time spent on pages
• Features used
• Search queries
• Referring URL

Device & Technical Data

• IP address
• Browser type
• Device model
• Operating system
• Cookie identifiers
• Session information
• Crash logs

Location Data

• Approximate location derived from IP

We do not collect precise GPS data unless explicitly allowed by the user for a specific feature.

1.3 Information from Third Parties

We may collect information from:

Payment Processors (Trustap)

• Payment verification
• Identity verification status
• Fraud indicators
• Card-holder information (tokenized, not raw card numbers)
• Payout details

Identity Verification Services

Used to ensure platform security.

Third-Party Integrations

Such as:

• Grading services
• Market price APIs
• Analytics platforms
• Authentication providers (optional)

Publicly Available Sources

Usernames or data you choose to connect.

2. How We Use Your Information

We use your information to:

2.1 Provide and Improve the Service

• Create and maintain your account
• Facilitate transactions and buyer protection
• Manage payments and payouts
• Display listings and user content
• Offer trading and messaging features
• Provide customer support
• Improve platform functionality, speed, and safety

2.2 Trust, Safety, and Fraud Prevention

We may use your information to:

• Verify identity
• Detect suspicious or fraudulent activity
• Resolve disputes
• Enforce our Terms of Service
• Protect users and the platform

2.3 Communications

We may contact you for:

• Transaction updates
• Payment issues
• Account verification
• Platform announcements
• Support responses

You can control marketing preferences in your settings.

2.4 Analytics & Platform Development

We use aggregated and anonymized data to:

• Improve pricing tools
• Analyze marketplace activity
• Monitor trends
• Develop new features

No identifiable data is sold or shared for advertising purposes.

3. How We Share Your Information

HoloSync does not sell your personal information.

We only share data in the following ways:

3.1 With Payment Processors (Trustap)

To:

• process payments
• verify identity
• prevent fraud
• send payouts

Trustap's use of data is governed by their own Privacy Policy.

3.2 With Shipping & Logistics Providers

To allow sellers to ship packages and buyers to receive purchases.

3.3 With Identity Verification Vendors

For safety and compliance.

3.4 With Service Providers

Such as:

• hosting providers
• email/SMS services
• analytics tools
• customer support tools

All providers are bound by confidentiality agreements.

3.5 With Other Users (Limited)

When necessary to facilitate a transaction:

• Buyer receives seller's ship-from details
• Seller receives buyer's shipping address

We do not display addresses publicly.

3.6 For Legal & Compliance

We may disclose information to:

• comply with legal obligations
• respond to subpoenas
• protect platform security
• investigate fraud or illegal actions
• enforce Terms of Service

4. Cookies & Tracking Technology

HoloSync uses cookies and similar technologies to:

• keep you logged in
• remember preferences
• prevent fraud
• analyze usage
• improve service performance

You may disable cookies in your browser settings, but some features may not function correctly.

5. Data Security

We use industry-standard security measures to protect your data, including:

• Encrypted connections (HTTPS/TLS)
• Secure password hashing
• Tokenized payment data via Trustap (we never store raw card numbers)
• Role-based, limited employee access to personal data
• Continuous monitoring and logging

No system is 100% secure. While we make every effort to protect your information, we cannot guarantee absolute security. You use the Services at your own risk and are responsible for keeping your account credentials confidential.

In the event of a data breach that is reasonably likely to result in harm to affected users, we will notify impacted users and relevant authorities as required by applicable law.

6. Data Retention

We retain information for as long as necessary to:

• maintain your account
• comply with legal obligations
• resolve disputes
• prevent fraud
• support bookkeeping requirements

You may request deletion, but certain financial and transactional data must be retained by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a portable copy of your data
• Restrict or object to certain types of processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@holosync.io. We will respond within the timeframe required by applicable law.

7.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information we have collected from you
• The right to opt out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

HoloSync does not sell your personal information.

To submit a CCPA request, contact us at support@holosync.io. We may need to verify your identity before processing your request.

7.2 EEA, UK & Swiss Residents (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Contract: Processing necessary to provide the Services you've signed up for
• Legitimate interests: Fraud prevention, platform security, and improving the Services
• Legal obligation: Compliance with applicable laws and regulations
• Consent: Where you have explicitly consented, such as marketing communications

You may lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.

7.3 Do Not Track

HoloSync does not currently respond to browser "Do Not Track" signals, as there is no industry-standard interpretation of such signals. We will update this policy if that changes.

8. Children's Privacy

HoloSync permits users who are at least 13 years of age to create an account for community features (such as showcasing a collection), provided that users under 18 have obtained verifiable parental or guardian consent. HoloSync does not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at support@holosync.io.

9. International Users

If you use the Services outside the United States, your data may be transferred and processed in the U.S., which may have different privacy protections than your country.

10. Changes to the Privacy Policy

We may update this policy periodically. If changes are material, we will provide notice via email or the platform.

Your continued use constitutes acceptance of updated terms.

11. Contact Us

If you have questions about this Privacy Policy or your data: